Terms of service

Effective Date: 14th November 2024

Welcome to Memory Lane! By accessing or using our website (memorylane.in), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before making any purchases or using our services.

1. Definitions

  • "We", "our", "us" refers to Memory Lane, the website operator.
  • "You", "your", "customer", "user" refers to the individual or entity using the website.
  • "Products" refers to the items sold on the website.
  • "Services" refers to the products and any services offered through the website.

2. Acceptance of Terms

  • By using our website, you acknowledge and agree to these Terms. If you do not agree, please refrain from using the site.

3. Eligibility

  • You must be at least 18 years old, or the legal age of majority in your jurisdiction, to use this website. By using our website, you represent and warrant that you meet the eligibility requirements.

4. Account Creation and Responsibilities

  • To place an order, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process.
  • You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

5. Product Information and Pricing

  • All products displayed on the website are subject to availability, and prices are subject to change without notice. We reserve the right to modify or discontinue any product without prior notice.
  • While we make every effort to ensure that product descriptions and pricing are accurate, errors may occur. In the case of an error, we reserve the right to cancel orders based on incorrect information.

6. Order Acceptance and Payment

  • Orders are considered accepted once processed and confirmed by us. We reserve the right to refuse or cancel any order at our discretion.
  • Payment for products is made through available payment methods, including cash on delivery (COD) and online payment options. Payments are processed securely through our payment gateway partners.

7. Shipping and Delivery

  • Shipping times are estimated based on the method of delivery selected. Please refer to our Shipping Policy for detailed information on processing, shipping, and delivery times.
  • Delivery dates are estimates and may be affected by unforeseen delays.

8. Return, Exchange, and Cancellation Policy

  • You may return products within 2 days of delivery. Please refer to our Return and Refund Policy for detailed instructions on returns, exchanges, and cancellations.

9. Intellectual Property

  • All content on our website, including but not limited to logos, text, images, and product designs, is the property of Memory Lane or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or use any content without our permission.

10. Limitation of Liability

  • To the maximum extent permitted by law, Memory Lane will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or products.

11. Dispute Resolution and Governing Law

  • Any disputes arising from the use of the website or these Terms will be governed by the laws of India.
  • Disputes will be resolved through arbitration under the Indian Arbitration and Conciliation Act, 1996. The venue for arbitration will be New Delhi, India.

12. Changes to These Terms

  • We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the "Effective Date" will be updated. It is your responsibility to review these Terms regularly.

13. Contact Information

  • For any questions regarding these Terms, please contact us at:
    • Email: support@memorylane.in